Product Types

FAQ


Andrew & Son, Inc. service and repair is capable of repairing any arcade game you may own!


FAQ (Frequently Asked Questions):

  1. My game volume is too loud or too quiet, is it possible to lower or raise the volume level of the sound in the game?
  2. The game is not responding to the joystick position or when a push button is pressed.  Can this problem be fixed?
  3. When I turn on the game, the marquee light no longer works.
  4. When I turn on the game, there is no signs that it is running.  There is no picture on the monitor and no sound.
  5. When I turn on the game, there is no picture but I can hear sound(s) from the game as if it is working.

Q: My game volume is too loud or too quiet, is it possible to lower or raise the volume level of the sound in the game?
A: Yes!  Every arcade cabinet has a volume control knob.  Not all cabinets are designed the same, but in most cases you can easily find the volume control knob after opening the front Coin Operation door.

Q: The game is not responding to the joystick position or when a push button is pressed.  Can this problem be fixed?
A: This is a symptom of a malfunction within the cabinet.  This is usually a sign of broken wiring or hardware failure.  The best option is to have a trained service technician to fix the problem.

Q: When I turn on the game, the marquee light no longer works.
A: This is mostly likely due to a broken light.  The arcade cabinet either has an incandescent lamp or a fluorescent tube.  To replace the broken light bulb there should be two brackets holding the marquee in place.  One on top and one on the bottom.  Carefully unscrew the two brackets holding the marquee and glass in place and remove the glass.  Now you can replace the broken light bulb or florescent bulb (NOTE: There may also be a started that needs to be replaced as well).  Reinstall the marquee and glass onto the cabinet and screw in the two brackets.  The light should now work!

Q: When I turn on the game, there is no signs that it is running.  There is no picture on the monitor and no sound.
A: This can be caused by a number of potential failures.  In most cases this is a failure of the power supply or the game PCB.  Since the game PCB is an electronic board that is sensitive to ESD (electro-static discharge), it is recommended to have a trained service technician to fix the problem.

Q: When I turn on the game, there is no picture but I can hear sound(s) from the game as if it is working.
A: This is a symptom of an arcade monitor failure.  Do not attempt to repair this yourself as it contains HIGH VOLTAGE.  It is HIGHLY recommended to a have a trained service technician to fix the problem for you.  We have the expertise to fix this problem and can do this for you by clicking the Contact Us link in the navigation menu on the left hand side of this page to schedule a service appointment.